Terms & Policies
Pozie by Natalie reserves the right to cancel a contract if at any time we feel that the obligations cannot be met, liability is limited to full refund of all monies paid. In the event of fire, natural disaster, tragedy or other emergency, liability is limited to full refund of all monies paid.
For every wedding or special occasion we offer a free 30- to 60-minute consultation, together you and Natalie will consider the season, location and scale of the event(s).
A deposit of 1/2 the price is required for confirmation of Wedding Date. Deposit is non-refundable. A final consultation will be scheduled about 21 days prior to wedding date. Balance due must be paid by that time.
Additional consultations are available by appointment for a $25.00 fee, payable at time of service. Additional purchases will be invoiced at the time of order. If ordered after your final payment, they must be paid prior to delivery. Additions will be accepted up to two days prior to wedding date. No guarantee is given that the same flowers will be available on orders made less than two weeks prior to wedding. Color and style will match as close as possible.
We understand this is a custom order and understand if payment is not made in full by final consultation, this contract is canceled and all payments are forfeited. Contract cancellation must be made in writing. Cancellations made prior to final consultation will receive a refund on monies paid, less non-refundable deposit. Cancellations made less than 30 days prior to wedding date will receive no refund. There are no refunds for cancellations of individual items after contract is signed. Flowers for those items will be utilized to upgrade the arrangements purchased.
We reserve the right to make substitutions in the event the flowers received are not of the quality suitable for your wedding. In this event, the integrity of the proposed color scheme will be maintained and flowers of equivalent value will be used. Example: Wax flowers ordered as a filler flower for bouquets but weather conditions cause unavailability or poor quality. Pink heather or similar filler would be used. Red roses would not be substituted for white orchids.
All rentals require an additional refundable security deposit. This deposit is not included in your total. All rentals are to be returned by 10:00 a.m. the next business day or an additional days rental will be charged. Security deposit will be refunded upon return of equipment on time and in good condition. Dripless candles are to be emptied, cleaned and repacked, wax is to be removed from candelabras, etc.
If client opts to pick up, client assumes all responsibility for the condition of the flowers once they leave the premises. Pozie by Natalie is not responsible for any damage that may occur in transport.